Warranty
Arkkitema / Superkiva & Moon [Finnish business registration number 1131803-0], in the address Amiralitetsgatan 10, 20100 Åbo, Finland, guarantees that purchased products are free from defects in workmanship, construction, and materials to the following extent.
When purchasing Arkkitema lamps, a 2-year warranty is provided from the date of delivery, provided that the lamp is only used dry indoors. If used for other purposes, the warranty is void.
If the customer encounters defects in a purchased product during the above warranty period, the customer must complain as soon as possible and within a reasonable time. the complaint is justified, Arkkitema is obligated, at its own discretion and expense, to redeliver, repair or replace the product or relevant affected parts. If Arkkitema can resolve the defect within a reasonable time by repair or replacement, then this constitutes a complete fulfillment of Arkkitema´s obligations under this warranty. The customer, in that case, would not be entitled to further reimbursement or compensation.
This warranty does not cover damage or defects caused by:
- Wear and tear
- Dramatic temperature variations or exposure to exceptional circumstances or conditions contrary to Arkkitema’s product instructions and recommendations.
- Exterior damage and actions for which Arkkitema is not responsible including misuse of the product, inadequate or incorrect maintenance, or improper storage contrary to Arkkitema’s recommendations.
- Third-party materials used on the product or changes to the product without prior consent from Arkkitema.
- More intensive or abnormal use of the product than what can be reasonably expected for normal use.
Natural variations occurring in wood cannot be considered faults or defects.
Complaints in accordance with the warranty described above must be made as soon as possible and within 30 days after the fault/defect is discovered. Complaints must be made in writing to Arkkitema’s Customer Service Department at info@arkkitema.fi. Please include “Complaint” and Order Number in the subject.
The above warranty is without prejudice to the inalienable rights of consumers under the law.
When purchasing Arkkitema lamps, a 2-year warranty is provided from the date of delivery, provided that the lamp is only used dry indoors. If used for other purposes, the warranty is void.
If the customer encounters defects in a purchased product during the above warranty period, the customer must complain as soon as possible and within a reasonable time. the complaint is justified, Arkkitema is obligated, at its own discretion and expense, to redeliver, repair or replace the product or relevant affected parts. If Arkkitema can resolve the defect within a reasonable time by repair or replacement, then this constitutes a complete fulfillment of Arkkitema´s obligations under this warranty. The customer, in that case, would not be entitled to further reimbursement or compensation.
This warranty does not cover damage or defects caused by:
- Wear and tear
- Dramatic temperature variations or exposure to exceptional circumstances or conditions contrary to Arkkitema’s product instructions and recommendations.
- Exterior damage and actions for which Arkkitema is not responsible including misuse of the product, inadequate or incorrect maintenance, or improper storage contrary to Arkkitema’s recommendations.
- Third-party materials used on the product or changes to the product without prior consent from Arkkitema.
- More intensive or abnormal use of the product than what can be reasonably expected for normal use.
Natural variations occurring in wood cannot be considered faults or defects.
Complaints in accordance with the warranty described above must be made as soon as possible and within 30 days after the fault/defect is discovered. Complaints must be made in writing to Arkkitema’s Customer Service Department at info@arkkitema.fi. Please include “Complaint” and Order Number in the subject.
The above warranty is without prejudice to the inalienable rights of consumers under the law.